We pride ourselves on the quality of the service that we provide to our customers from placing an order right through to delivery
For deliveries of furniture and other large items in the North West of England we use our own fleet of vehicles and dedicated delivery team to transport your purchases to your home, if you live outside of our local delivery area we often use specialist 2 man courier companies to ensure you get your purchase delivered on time every time.
Most items are boxed and packaged professionally, more often than not with a double layer to guarantee a safe delivery of your purchase.
We will not assemble or take any item to room of choice unless pre-booked and paid for, our delivery team do not handle any monies.
In your home
All of our staff undergo thorough training in transportation and handling of high value goods so your purchases arrive in excellent condition. We care about your home just as much as you do and will leave it in the same clean and tidy condition as it was when we arrived.
All of our teams carry hand sanitiser, face masks and overshoes (Please do not be afraid to ask our team to wear overshoes if you have just had new carpets fitted)
It is the customers responsibility to ensure that your chosen purchases are suitable for your room of choice and that they fit in the room and can be carried into and through your home.
Northwest Bed Centre cannot accept responsibility if your item does not fit into your property.
Delivery and Transport
We will contact you when your goods are ready for delivery and we will arrange a convenient delivery date and time with you.
On the day before your delivery is due to take place, if we have your mobile number, we will send you a text to remind you of your delivery time. On the day of your delivery, our delivery team will give you a further call when they are on route to your home so that you will know exactly when to expect them at your door.
Please contact us as soon as possible if an urgent situation arises and you need to re-arrange your booked delivery date or time.
Please Note: After the delivery date is confirmed by text, email or telephone it is very important that someone is at the address to take delivery,
If you need any help regarding our delivery service, please call us on 0151 558 0595 and we'll be more than happy to help.
All orders are delivered within 10-14 working days, Dependant on how busy we are we may be able to deliver sooner than the stated timeframe.
Northwest Bed Centre prides itself on great customer service, fast delivery and knowledgeable staff, We deliver across the UK to areas such as Glasgow, London, Newcastle and Surrounding Areas.
Our local delivery area constitutes as the Northwest Area i.e Liverpool, Manchester, Chester, Preston and Surrounding Areas
Unfortunately we do not allow customers to specify delivery dates as all deliveries are done by area postcode, if your delivery date is not suitable you will be required to wait until our team are next in your area.
Item Sizing and Bespoke Orders
All sizes are visible on our website for customers of Northwest Bed Centre to view before making a purchase, If your items do not fit into your property Northwest Bed Centre hold the right to refuse a cancellation due to the costs outlaid to the company already. Everything is made to order and if the item does not fit but has been paid for then there will no monies returned to customer.
Our Company and Our Staff
Our employees have the right to work without being threatened, intimidated or harassed, Any customers found to be acting inappropriately to our workers will have their order cancelled and be charged a cancellation fee of 25% of the order value, Northwest Bed Centre reserves the right to charge a cancellation fee due to the administration work carried out in processing your order and manufacturing of the order.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.